Your employer has a contract with an ISP. As part of that contract the ISP must maintain a specific minimum bandwidth and meet uptime requirements. What part of the contract would these metrics be include in?
A service-level agreement (SLA) is an agreement between two or more parties, where one is the customer and the others are service providers. Within an SLA, level of service are agreed upon and documented.
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What specific metrics are typically included in an SLA?
What happens if the ISP fails to meet the SLA requirements?