After troubleshooting a network outage and implementing a solution to restore connectivity, what is the BEST way to document the incident for future reference?
Compose a detailed report containing the problem definition, diagnostic steps undertaken, resolution actions, outcomes, and any insights or lessons learned for future occurrences.
Inform your team verbally about the issue and how it was resolved, relying on team members to remember the details for future reference.
Update the network diagram to reflect the changes made without describing the issue or the resolution process.
Write a brief summary of the issue and the resolution in the network's knowledge base.