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Help Desk Ticket Printer Issue

Instructions: Review the below ticket and assist the user using the documentation for the HR department's printer.


Ticket #3498358

Reported by: Jim K.

Reporter Department: HR

Urgency: High

Message:

Hello, I am trying to print my daily report for the upcoming status meeting with the department heads. This is my first time trying to print after getting a new laptop last week. When I go to print I receive an error Warning: No configured printer was found. Please help, I need to get these documents printed as soon as possible!


Printer Documentation

Printer HRPRNT001 is an HP Brand printer. It is configured statically via SSH. It does not use DHCP.

Here is the provisioned networking details for the device:

Printer: HRPRNT001
IPv4:  192.168.3.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.3.1
Primary DNS: 8.8.8.8
Print Protocol: enabled, tcp/9100
Jim's PC: Add Printer