CompTIA Security+ SY0-701 Practice Question

Ticket creation serves as the initial step in documenting and tracking reported security incidents or issues within an organization. It ensures that each incident is recorded, assigned a unique identifier, and managed effectively through to resolution. By contrast, risk assessment is a broader process that identifies, evaluates, and prioritizes risks. Configuration management deals with maintaining systems and software in known, good states. IT service management (ITSM) is a general term that encompasses the management of all IT services, with ticket creation being one component of that broader category.