A company is planning to deploy a major update to its customer relationship management (CRM) system. This update includes security enhancements and new features that customers have been requesting. Which of the following should be the FIRST step to ensure that the security operation aligns with the business impact of the deployment?
Before making significant changes to an operational system, it is essential to perform an Impact Analysis. This step helps in understanding the potential consequences of the change on the organization's operations and security. It allows stakeholders to evaluate the risks and benefits associated with the deployment of the update. Without this analysis, the company could inadvertently introduce new vulnerabilities or negatively affect business operations. Although approval processes and maintenance windows are important, they come into play after understanding the impact. Updating diagrams and policies is part of documenting the change, which typically happens after the approval and planning stages.
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What is an Impact Analysis?
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Why is it important to conduct an Impact Analysis before deploying changes?
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What are the other steps in the change management process besides Impact Analysis?