A company is finalizing a deal with a security vendor for a range of services that may require occasional adjustments to responsibilities and may involve various projects. To establish the fundamental framework for the relationship, define the overall terms that would generally apply to any subsequent specific projects or Statements of Work, and cover broad aspects such as dispute resolution and data protection, which document should take precedence?
A Master Service Agreement should take precedence because it establishes the overarching terms and conditions-including legal, security, and dispute-resolution clauses-that govern all future Statements of Work between the company and the vendor. An Acceptable Use Policy focuses on how internal users may utilize company resources and is not meant for vendor contracts. A Service Level Agreement defines specific performance metrics for a particular service rather than the broad contractual framework. A Business Partners Agreement outlines high-level partnership obligations but lacks the comprehensive, service-oriented scope of an MSA.
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What is included in a Master Service Agreement (MSA)?
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How does a Master Service Agreement differ from a Statement of Work (SOW)?
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Can an MSA include Service Level Agreements (SLAs)?