Microsoft 365 Fundamentals MS-900 Practice Question
An IT administrator at Contoso Ltd notices that users are experiencing issues with Microsoft Teams, such as frequent call disconnections and delayed chat messages. The administrator needs assistance from Microsoft to resolve the issue.
What is the most appropriate way for the administrator to request support from Microsoft?
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Submit a new service request through the Microsoft 365 admin center
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Call Microsoft customer support to report the issue
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Wait for Microsoft to automatically resolve the issue without submitting a request
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Send an email to Microsoft support detailing the problem
The most appropriate way for the administrator to request support is to submit a new service request through the Microsoft 365 admin center. This method allows the administrator to provide detailed information about the issue directly to Microsoft support, ensuring a timely and efficient response.
While calling support or sending an email may seem helpful, using the admin center streamlines the process and offers tracking of the request.
Waiting for Microsoft to resolve the issue without reporting it could result in unnecessary delays.
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