A client has just been diagnosed with a chronic illness and says, 'I don’t know how I’m going to manage this. My life is falling apart.' What is the BEST response by the nurse?
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Taking things one day at a time offers a structured approach to your situation.
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It sounds like you are feeling overwhelmed. Can you share more about what you’re experiencing?
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Let’s explore resources and strategies that enhance your sense of control.
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Joining a support group provides additional resources for managing your condition.
The correct answer reflects the client’s emotional state and invites further discussion, which is the hallmark of therapeutic communication. By responding with 'It sounds like you are feeling overwhelmed,' the nurse demonstrates empathy and encourages the client to elaborate on their feelings, creating an open and trusting environment.
The other options focus on problem-solving or educational approaches rather than emotional validation. Suggesting a support group, recommending structured coping strategies, or exploring resources might all be useful later, but these responses bypass the immediate need to acknowledge the client’s distress and establish rapport. Addressing emotions is the first step in effective therapeutic communication.
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NCLEX RN
Psychosocial Integrity
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