When initially addressing a network outage, what should be done FIRST according to the standard troubleshooting methodology?
Question users
Gather information
Establish a theory of probable cause
Duplicate the problem
The correct answer is 'Gather information'. According to the troubleshooting methodology, the first step in identifying the problem is to gather all relevant information regarding the issue. This includes understanding the symptoms and the impact of the issue. While questioning users and duplicating the problem are part of the process, they come after initially gathering all necessary data to understand what might be going wrong.
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