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CompTIA Network+ N10-009 Practice Question

When initially addressing a network outage, what should be done FIRST according to the standard troubleshooting methodology?

Establish a theory of probable cause
Gather information
Duplicate the problem
Question users

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Answer Description

The correct answer is 'Gather information'. According to the troubleshooting methodology, the first step in identifying the problem is to gather all relevant information regarding the issue. This includes understanding the symptoms and the impact of the issue. While questioning users and duplicating the problem are part of the process, they come after initially gathering all necessary data to understand what might be going wrong.

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CompTIA Network+ N10-009

Network Troubleshooting

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Networking Concepts

Network Implementation

Network Operations

Network Security

Network Troubleshooting

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