A company is planning to upgrade its network switches to a new model to enhance performance and security. The network administrator needs to ensure the process aligns with best practices for change management. What is the FIRST action they should take?
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Create a formal change request.
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Start with an impact analysis of the current network configuration.
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Review vendor documentation for the new model.
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Deploy a pilot change in a small segment of the network.
The correct action to take first in a change management process is creating a formal request for the change. This formalizes the process, ensures all necessary details and justifications are documented, and initiates the review and approval process. Starting with an impact analysis, although important, comes after the change has been formally requested. Deploying a pilot change without formalization could lead to unapproved changes affecting the network without thorough review. Reviewing vendor documentation is important but is not the first step in formal change management.
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