During a regular check-up, a patient starts to describe their new symptoms, but they are speaking in a low voice and seem hesitant. How should the medical assistant respond to ensure effective listening and encourage the patient to share vital information?
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Wait silently until the patient is done speaking and then proceed with routine questions without further inquiry.
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Nod understandingly, and ask open-ended questions like, 'Can you tell me more about these symptoms?' to encourage further sharing.
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Interrupt and suggest potential diagnoses based on the few symptoms mentioned.
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Respond with a statement like, 'I see, let's move on to your vital signs now.'
Active listening involves paying full attention, acknowledging by nodding or providing verbal affirmations, and asking open-ended questions to encourage elaboration. This approach makes patients feel heard and can reveal important details about their condition. Responding with simple agreement or jumping to solutions can make patients feel rushed or misunderstood, leading to incomplete information exchange.
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