Crucial Exams

AAMA CMA Practice Question

During a regular check-up, a patient starts to describe their new symptoms, but they are speaking in a low voice and seem hesitant. How should the medical assistant respond to ensure effective listening and encourage the patient to share vital information?

  • Respond with a statement like, 'I see, let's move on to your vital signs now.'

  • Nod understandingly, and ask open-ended questions like, 'Can you tell me more about these symptoms?' to encourage further sharing.

  • Wait silently until the patient is done speaking and then proceed with routine questions without further inquiry.

  • Interrupt and suggest potential diagnoses based on the few symptoms mentioned.

AAMA CMA
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