AAMA CMA Practice Question

Scheduling follow-up appointments and coordinating with other healthcare services is the best answer because it directly involves assisting patients in navigating the healthcare system and ensuring continuity of care. This demonstrates a proactive approach in coordinating patient care, which is essential in the role of a patient navigator. Merely providing information upon request does not sufficiently encompass the proactive and comprehensive duties of a patient navigator. While discussing treatment options aligns with the role of an advocate, it does not capture the broader responsibility of a patient navigator, which includes coordination of care. Encouraging self-advocacy is important, but as a patient navigator, the priority is to actively facilitate patient care processes.