Crucial Exams

AAMA CMA Practice Question

A patient at your clinic expresses concern about their examination being overheard by others in the hallway. What is the best action you can take as a medical assistant to maintain the patient's confidentiality and privacy?

  • Close the door and explain how the clinic maintains confidentiality.

  • Assure the patient verbally that their information is kept confidential, without taking additional measures.

  • Tell the patient that overhearing is unavoidable but rarely happens.

  • Suggest the patient speak with the clinic manager if they are concerned about privacy.

AAMA CMA
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