Crucial Exams

AAMA CMA Practice Question

A medical office assistant notices that a patient encounter form has a service listed that was not performed during the patient's visit. What is the MOST appropriate action for the medical office assistant to take in this situation to avoid participating in fraudulent billing practices?

  • Correct the discrepancy on the encounter form and inform the provider or the billing department about the error.

  • Submit the claim as it is to see if the insurance company will detect the unperformed service.

  • Modify the patient's medical records so that they align with the services listed on the encounter form.

  • Discuss the situation with colleagues during the next staff meeting to determine the best course of action.

AAMA CMA
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