Crucial Exams

AAMA CMA Practice Question

A medical assistant is treating a patient who is a recent immigrant and speaks limited English. Despite language barriers, the patient appears to be in distress and is having difficulty explaining their symptoms. Which of the following actions should the medical assistant take to effectively communicate and provide appropriate care?

  • Wait for the patient's family member who speaks English to arrive and use them as an interpreter.

  • Seek the help of a certified medical interpreter or use a translation service to assist with communication.

  • Attempt to guess the patient's symptoms based on non-verbal cues and proceed with treatment.

  • Continue the consultation without addressing the communication barrier, assuming that the patient's discomfort is not severe.

AAMA CMA
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