A 7-year-old child comes into the clinic for a routine check-up. During the examination, the child appears anxious and hesitant to answer questions. Which technique is most appropriate for the medical assistant to employ in order to facilitate effective communication with the child?
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Avoid direct eye contact with the child to reduce pressure while asking questions.
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Speak to the child using complex medical jargon to encourage intellectual engagement.
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Use simple language and incorporate a game or activity into the conversation.
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Exclusively talk to the parent to get the necessary information, as the child may not understand the questions.
Using simple language and incorporating games or age-appropriate activities assists in making the child feel more comfortable and engaged. This approach can reduce anxiety and enable a child to communicate more openly during a medical encounter. Answers that suggest a disregard for the child's developmental stage or that may increase anxiety, such as using complex medical terminology or only speaking to the parent, are less effective for facilitating communication with pediatric patients.
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