Your company's customer relationship management (CRM) system is experiencing slow response times when multiple users are accessing customer records simultaneously. Which database characteristic should be improved to better handle the increased load?
Variety of data
Data persistence
Records
Scalability
The correct answer is Scalability. Scalability is the characteristic of a database to maintain performance levels when handling a growing amount of work, such as an increasing number of concurrent users. Since the system slows down specifically when multiple users are active, it indicates a problem with the database's ability to scale. Data persistence ensures that data is not lost when the system shuts down, which is unrelated to performance under load. Variety of data refers to the ability to store different data formats and does not impact response times in this context. A record is a single row of data and is a component of a table, not a performance characteristic to be optimized.
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