In a corporate setting, when an employee is unable to see if their colleagues are online or busy in their instant messaging software, what should they check first to resolve this issue?
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Verify if the status visibility feature is enabled in the settings
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See if the firewall is blocking the instant messaging application
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Ensure that their workstation's operating system is updated to the latest version
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Check if the email client is synchronized with the instant messaging software
In most instant messaging applications, the 'status visibility' or 'presence feature' controls whether you can see if your contacts are online, busy, or away. If an employee cannot see their colleagues' statuses, they should first check if this feature is enabled in their application settings. The other options provided do not primarily affect the visibility of user statuses in the context of instant messaging software.
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What is the status visibility feature in instant messaging software?
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How do I enable or check the status visibility feature in my instant messaging software?
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What might cause the status visibility feature to become disabled unexpectedly?