An employee in your company is complaining that they are not receiving important emails from clients. You checked the server and confirmed that the emails are indeed being sent to this employee. As a first step in troubleshooting, which of the following actions should you take to resolve this issue?
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Create a new email address for the employee.
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Check the spam or junk email folder to see if the emails were incorrectly marked as spam.
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Add a signature to the employee's email account to verify its proper functioning.
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Change the theme of the email client to refresh the settings.
Checking the spam or junk email folder is a common first step in troubleshooting missing email issues because sometimes legitimate emails are incorrectly flagged as spam by the email client's filtering system. Once identified as not spam, future emails from the same sender may correctly arrive in the inbox. Changing the theme of the email client or adding a signature won't affect the reception of emails. While creating a new email address might eventually solve the problem, it is not a practical first step as it can cause disruption and loss of historical emails.
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Why do legitimate emails get marked as spam?
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What are some other troubleshooting steps for missing emails?
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What is the role of email filters in email clients?