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Free CompTIA ITF+ FC0-U61 Practice Question

A technician has just resolved a network issue where several users were unable to access the company's internal CRM platform. The root cause was found to be an incorrect configuration on a new network device that was recently deployed. Following the resolution of the problem, what is the most appropriate way for the technician to proceed in terms of documentation?

  • Create a detailed report including the problem description, steps taken to resolve the issue, the root cause, and any recommendations for preventing future occurrences.

  • Verbally communicating the resolution to the immediate supervisor and considering the matter closed without any written record.

  • Sending an informal email to the IT team describing the problem and how it was resolved, without further recommendations.

  • Noting down the issue and resolution on a post-it note and sticking it on the side of the monitor for future reference.

This question is for objective:
IT Concepts and Terminology
Your Score:
IT Concepts and Terminology
Infrastructure
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