After a routine software deployment, several customers report that they can no longer access key features of the cloud-based application. Upon initial investigation, it appears that not all service nodes have received the update, leading to an inconsistent user experience. What should you do to address and correct this issue?
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Advise customers to clear their browser cache, as this may be causing the issue.
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Contact the cloud provider's support center to report a suspected bug in the deployment process.
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Review the deployment logs and orchestration configurations to ensure the update has been applied consistently across all service nodes.
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Immediately roll back the deployment on all service nodes to the previous version.
The correct answer is to review the deployment logs and orchestration configurations because discrepancies in software versions across service nodes suggest an issue with the deployment process. Proper log review can verify if the update reached all intended nodes, and examining the orchestration configurations may reveal misconfigurations or errors leading to this situation. Simply rolling back the update does not directly address the inconsistency or the potential misconfiguration and would only be a temporary solution. Contacting support without first investigating the issue does not utilize the problem-solving abilities of a cloud professional and may delay resolving the problem.
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