You are passed a trouble ticket about an issue involving a Windows 10 system that should allow remote connections. The previous tech said the RDP service is not set to start automatically. How do you fix this?
Add the RDP gateway to the proper adapter under Network Connections in the Control Panel
services.msc and change the Startup Type for each Remote Desktop service to "Auto"
Open port 3389 in Windows Firewall
dxdiag to enable remote connections through Direct Connect