You are assisting a customer with troubleshooting a technical issue. The customer has a strong accent and a name that you find hard to pronounce. What is the BEST way to address the customer to ensure cultural sensitivity and professionalism?
Ask the customer politely how to pronounce their name and use the correct pronunciation.
Guess the pronunciation of the customer's name based on how it looks.
Avoid addressing the customer by their name to prevent mispronunciation.
Use a generic term like 'sir' or 'madam' to address the customer.
Correctly addressing a customer by their preferred name or title is crucial for demonstrating respect and cultural sensitivity. Asking for the correct pronunciation and using it shows that you value their identity. This approach fosters a positive interaction and avoids the potential for misunderstandings or disrespect.
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