Crucial Exams

CompTIA A+ 220-1102 Practice Question

You are assisting a customer with troubleshooting a technical issue. The customer has a strong accent and a name that you find hard to pronounce. What is the BEST way to address the customer to ensure cultural sensitivity and professionalism?

  • Guess the pronunciation of the customer's name based on how it looks.

  • Use a generic term like 'sir' or 'madam' to address the customer.

  • Ask the customer politely how to pronounce their name and use the correct pronunciation.

  • Avoid addressing the customer by their name to prevent mispronunciation.

CompTIA A+ 220-1102
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