Crucial Exams

CompTIA A+ 220-1102 Practice Question

You are a Level 1 technician and receive a support ticket indicating that multiple users are experiencing a network outage affecting critical business operations. What is the BEST immediate course of action?

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    Document the issue and wait for further instructions from a higher level.

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    Troubleshoot the network outage yourself before considering escalation.

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    Send an email to users experiencing the problem and ask for more details.

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    Escalate the issue to a Level 2 or higher technician with documentation on the impact.

CompTIA A+ 220-1102
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