You are a Level 1 technician and receive a support ticket indicating that multiple users are experiencing a network outage affecting critical business operations. What is the BEST immediate course of action?
Document the issue and wait for further instructions from a higher level.
Escalate the issue to a Level 2 or higher technician with documentation on the impact.
Send an email to users experiencing the problem and ask for more details.
Troubleshoot the network outage yourself before considering escalation.