👻🕸️ Cybersecurity Awareness Month Sale - 50% off select memberships! 🕸️👻

3 hours, 5 minutes remaining!

Free CompTIA A+ 220-1102 Practice Question

You are a Level 1 technician and receive a support ticket indicating that multiple users are experiencing a network outage affecting critical business operations. What is the BEST immediate course of action?

  • Document the issue and wait for further instructions from a higher level.

  • Escalate the issue to a Level 2 or higher technician with documentation on the impact.

  • Send an email to users experiencing the problem and ask for more details.

  • Troubleshoot the network outage yourself before considering escalation.

This question's topic:
CompTIA A+ 220-1102 / 
Operational Procedures
Your Score:

Check or uncheck an objective to set which questions you will receive.