Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

You are a Level 1 technician and receive a support ticket indicating that multiple users are experiencing a network outage affecting critical business operations. What is the BEST immediate course of action?

  • Send an email to users experiencing the problem and ask for more details.

  • Document the issue and wait for further instructions from a higher level.

  • Troubleshoot the network outage yourself before considering escalation.

  • Escalate the issue to a Level 2 or higher technician with documentation on the impact.

CompTIA A+ 220-1102 (V14)
Operational Procedures
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