Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

When documenting a user's issue in a ticketing system, what is the best approach to ensure clarity and usefulness of the information provided?

  • Simply state that the device is not working without providing any additional detail.

  • Mention only the user's name and contact information, focusing on who to reach for further questions.

  • Document all interactions and maintain a log of time spent on each response to track efficiency.

  • Include a detailed description of the issue, the environment it occurred in, and any steps already taken to address it.

CompTIA A+ 220-1102 (V14)
Operational Procedures
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