The field technicians where you work use older Android tablets. A user has contacted the help desk complaining their device is very slow. What step should you take FIRST?
This is less of an issue on modern Android and iOS devices, but older devices often allowed apps to run in the background indefinitely and use up system resources like CPU and memory. The first step here should be the simplest and fastest, which is close out of running applications to free up resources. The more drastic options like reformatting the device should come later only if needed.
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Why is closing out of running applications effective for speed issues on older Android tablets?
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What are some common reasons for slow performance on older Android devices?
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What does rebooting into safe mode do for troubleshooting issues on Android devices?