The field technicians where you work use older Android tablets. A user has contacted the help desk complaining their device is very slow. What step should you take FIRST?
Reboot into safe mode and begin diagnostics
Migrate the device to iOS
Reformat the device with the latest Android OS
Perform a factory restore
Close out of running applications
This is less of an issue on modern Android and iOS devices, but older devices often allowed apps to run in the background indefinitely and use up system resources like CPU and memory. The first step here should be the simplest and fastest, which is close out of running applications to free up resources. The more drastic options like reformatting the device should come later only if needed.
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