The field technicians where you work use older Android tablets. A user has contacted the help desk complaining their device is very slow. What step should you take FIRST?
Close out of running applications
Reboot into safe mode and begin diagnostics
Reformat the device with the latest Android OS
Migrate the device to iOS
Perform a factory restore
Correct Incorrect Unanswered
Answer Description
This is less of an issue on modern Android and iOS devices, but older devices often allowed apps to run in the background indefinitely and use up system resources like CPU and memory. The first step here should be the simplest and fastest, which is close out of running applications to free up resources. The more drastic options like reformatting the device should come later only if needed.
Wikipedia
Android is a mobile operating system (32-bit and 64-bit) based on a modified version of the Linux kernel and other open-source software, designed primarily for touchscreen mobile devices such as smartphones and tablets. Android is developed by a consortium of developers known as the Open Handset Alliance, though its most widely used version is primarily developed by Google. It was unveiled in November 2007, with the first commercial Android device, the HTC Dream, being launched in September 2008.
At its core, the operating system is known as Android Open Source Project (AOSP) and is free and open-source software (FOSS) primarily licensed under the Apache License. However most devices run on the proprietary Android version developed by Google, which ship with additional proprietary closed-source software pre-installed, most notably Google Mobile Services (GMS) which includes core apps such as Google Chrome, the digital distribution platform Google Play, and the associated Google Play Services development platform. Firebase Cloud Messaging is used for push notifications. While AOSP is free, the "Android" name and logo are trademarks of Google, which imposes standards to restrict the use of Android branding by "uncertified" devices outside their ecosystem.Over 70 percent of smartphones based on Android Open Source Project run Google's ecosystem (which is known simply as Android), some with vendor-customized user interfaces and software suites, such as TouchWiz and later One UI by Samsung and HTC Sense. Competing ecosystems and forks of AOSP include Fire OS (developed by Amazon), ColorOS by Oppo, OriginOS by Vivo, MagicUI by Honor, or
Android_(operating_system) - Wikipedia, the free encyclopedia 