Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

During troubleshooting, a client angrily insists that their brand-new printer is faulty and demands an immediate replacement. You have verified that the printer is functional and that the real problem is an outdated printer driver. How should you respond to avoid being judgmental?

  • Provide a detailed technical explanation of why the printer driver causes such issues and suggest they should keep up with updates.

  • Bluntly inform the client that the printer is not broken and they were mistaken about the issue.

  • Empathize with the client's frustration, explain that the printer is functional but requires a driver update, and offer to perform the update.

  • Immediately comply with their demand for a replacement without explaining the actual issue.

CompTIA A+ 220-1102 (V14)
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