An IT technician needs to create documentation for a recent security incident where sensitive customer data was potentially exposed. Which of the following steps ensures the BEST documentation of the incident that maintains data integrity and aids in future analysis and legal considerations?
Using a clear chronological order with time stamps and descriptions of each action taken.
Categorizing the incident based on the severity level before any other action.
Assigning a unique identification number to the incident for referencing in future discussions.
Immediately informing all affected users about the incident.
The correct answer is using a clear chronological order because it provides a timeline of events that is crucial for understanding the sequence in which the incident occurred, making it easier for future analysis or legal considerations. Creating an accurate timeline helps to establish a cause-and-effect relationship, which is essential for both remediation and potential legal proceedings. The chronological order should include specific times and actions taken, which can be crucial in the event of an audit or investigation. Even though noting the severity of the incident and informing the affected users are also important, they do not encompass the comprehensive documentation required for an incident report, and they are not primarily concerned with the preservation of data integrity and legal analysis.
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Why is chronological order important in incident documentation?
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What should be included in the details of each action taken during an incident?
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What other factors should be considered when documenting a security incident?