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A user reports that their computer is experiencing frequent unexpected shutdowns.
What should be the first step in troubleshooting this issue?
Investigate for overheating or hardware issues
Initiate a complete reinstallation of the operating system
Perform a system update
Check for software application updates
The most effective initial step is to observe the external factors affecting the device. Frequent shutdowns can be due to overheating, faulty power supply, or hardware malfunctions. Restarting the computer should be done after investigating potential hardware issues rather than as a quick fix. This ensures that any underlying problems are identified before attempting to reboot or reset any settings.
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