A user reports that several important work documents are missing or have been renamed unexpectedly. What is the BEST initial action to determine the cause of this issue?
Restore the files from a backup
Update the operating system
Use the search feature to locate the files
Check the antivirus logs for recent alerts
Checking the antivirus logs is the best initial action. If malware has caused the files to be missing or renamed, it will likely be recorded in the antivirus logs. Conducting a search helps locate files but does not address the cause. Restoring files from a backup recovers files but also does not identify the cause. Updating the OS might resolve certain issues but is not directly related to the problem of missing or renamed files.
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