A user reports that no sound is coming from their Windows 10 computer after a recent update. You need to verify that the sound output device is correctly configured. Which of the following is the BEST first step to troubleshoot this issue?
Navigate to Sound settings and verify the output device and volume level.
Uninstall and reinstall the audio driver from Device Manager.
Restart the Windows Audio Service from the Services management console.
Perform a System Restore to revert to a state before the update.
To ensure the correct sound output, accessing Sound settings allows you to check the output device selection and volume levels. If the device isn't selected, no sound will be produced, despite it being functional. Checking for driver issues in Device Manager or restarting Windows Audio Services might be necessary later, but initially, confirming the output device and its configuration is most straightforward and often resolves the issue.
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Why is checking the Sound settings the best initial step?
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What are some common causes of sound issues after a Windows update?
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What should be the next step if the issue persists after verifying Sound settings?
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CompTIA A+ 220-1102 (V14)
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