A user reports that a laptop with a recently upgraded operating system is now slow to respond when launching and switching between applications. Which of the following actions should the technician perform NEXT to address this issue?
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Perform a clean installation of the operating system.
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Temporarily disable the antivirus software to boost performance.
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Check and potentially increase available system resources.
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Conduct a system file check to locate and repair damaged operating system files.
When a device is slow to respond, checking for and increasing available system resources, such as RAM and CPU, can significantly improve performance. In this scenario, where the hardware has been verified to meet the requirements and the issue began after a system upgrade, it's possible that the upgrade might be utilizing resources more heavily, leading to the sluggishness. Therefore, the technician should check and potentially increase the available resources. Reinstalling the operating system would be much more disruptive and is not the best first step without trying less drastic measures first. Disabling the antivirus would be a security risk and might not resolve the performance issue. Performing a system file check, while useful for corrupted or missing system files, is less likely to address performance issues related to system upgrades.
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What are some ways to increase available system resources on a laptop?
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How can I verify my laptop's hardware specifications after an operating system upgrade?
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What does checking the system file integrity entail, and why is it important?