A user in your office reports that their new laptop will not connect to the WiFi. The user has confirmed that the Wi-Fi icon in the system tray is not visible. Their own laptop is working as expected. As part of your initial troubleshooting steps, what should you do first to restore the connection?
Restart the router to reset the Internet connection for all connected devices.
Replace the network cable to ensure a wired connection to the laptop could be established.
Check the wireless adapter status in the Network Connections folder to ensure it is enabled.
Move the laptop closer to the wireless access point to improve signal reception.
The correct answer is to check the wireless adapter status in the Network Connections folder to ascertain its current state and ensure it is enabled. If the adapter is disabled, it would cause a loss of connectivity, and re-enabling it may restore the connection. The incorrect options, such as restarting the router or replacing the network cable, are not relevant as the issue is with the laptop's adapter according to the scenario. Checking the proximity to the access point would only be relevant if the laptop was failing to detect the signal strength, not for a disabled adapter.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a wireless adapter?
Open an interactive chat with Bash
How do I check the wireless adapter status?
Open an interactive chat with Bash
What could cause a wireless adapter to become disabled?