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Free CompTIA A+ 220-1102 Practice Question

A user calls the help desk with an issue that is above what the help desk can fix. The issue is then moved to a more advanced tech who can fix the problem. This is an example of what?

  • Categories

  • Escalation levels

  • Severity

  • Description of problems

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Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting
CompTIA A+ 220-1102
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures
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