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Free CompTIA A+ 220-1102 Practice Question

A user calls the help desk with an issue that is above what the help desk can fix. The issue is then moved to a more advanced tech who can fix the problem. This is an example of what?

  • Categories

  • Description of problems

  • Severity

  • Escalation levels

This question's topic:
CompTIA A+ 220-1102 / 
Operational Procedures
Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting