A user calls the help desk with an issue that is above what the help desk can fix. The issue is then moved to a more advanced tech who can fix the problem. This is an example of what?
Categories
Severity
Description of problems
Escalation levels
Escalation levels are the different levels of support within an IT service department. The help desk is usually the first to place contacted about an issue. If the help desk is unable to resolve the issue, it is then “escalated” to the next level (also called a tier).
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
All IT & Cybersecurity Package plans include the following perks and exams .
Our pricing is simple. Full access to all certifications and exams in each package, for one price.
As many practice tests for as many topics as you want.
Use study mode non-stop, no limits.
Access to our AI assistant, Bash, trained to help you pass your exam.
Track your scores over time in study mode and report cards.
See how you improve over time, and where you need to focus.
Access our store with even bigger discounts than before.
Unlimited access to all performance questions and be prepared for the real thing.
All IT & Cybersecurity Package plans include unlimited access to the following study materials.
Create an account or sign in to access our study materials.