Your employer offers company owned cellphones to some employees. A ticket has been created by an employee stating their cellphone is not connecting to the company WiFi. What troubleshooting step should be done first?
Smart phones, including all iOS and Android devices, have the ability to disable WiFi using a system setting. You should always start with the simple troubleshooting steps first, like verifying WiFi is enabled.
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What does it mean to verify WiFi is enabled?
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What are some other common smartphone connectivity issues?
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Why is it important to start with simple troubleshooting steps?