You are the IT administrator of a small office. A group of users in a secluded part of the building is reporting intermittent wireless connectivity that worsens throughout the day. These users connect their devices to a Wi-Fi extender, which has not been moved or adjusted recently. Considering the scenario, which action should you take first to troubleshoot this issue?
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Switch all affected devices to an alternate Wi-Fi channel and monitor for improvements.
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Immediately replace the Wi-Fi extender assuming it has become faulty without further investigation.
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Examine the Wi-Fi extender for signs of overheating, such as a high surface temperature or operational instability as the day progresses.
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Update the extender's firmware to the latest version available, regardless of the current issue's symptoms.
The correct answer is to verify if the extender is overheating, given that the issue worsens throughout the day, implying a problem that escalates with continued use. This could indicate a thermal issue with the hardware. Changing the Wi-Fi channel might be a consideration if there were indications of wireless interference, but in this scenario, the gradual nature of the problem suggests a hardware limitation or failure rather than a new source of interference. Replacing the extender without diagnosing first would be premature. Lastly, updating the firmware could be useful if the issue were related to a software bug, but the progressive nature of the connectivity problems points towards a potential hardware overheating issue.
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What are common signs of a Wi-Fi extender overheating?
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How can I determine if wireless interference is affecting the Wi-Fi connection?
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