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When performing maintenance on an inkjet printer, staff notices degraded print quality characterized by colors not printing correctly or streaks on the paper. What should the technician do FIRST to address this issue?
Calibrate the printer.
Replace the ink cartridges.
Clean the print heads.
Clear any paper jams inside the printer.
The correct action for dealing with colors not printing correctly or streaks would be to perform a clean of the print heads. Over time, the print heads can accumulate ink residue and dust, which can block the nozzles and lead to such print quality issues. Cleaning the print heads can often resolve these blockages and restore quality without the need to replace cartridges immediately, which should be done only when cleaning does not solve the problem.
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