CompTIA A+ 220-1101 Practice Question

Employees in an office are experiencing intermittent wireless connectivity that is affecting their ability to maintain remote desktop sessions. The issue seems to occur sporadically throughout the day and is not isolated to any specific workstations. What should a technician investigate FIRST to troubleshoot this issue?

  • Replace the network interface cards (NICs) in the computers losing connectivity.

  • Update the firmware on all the wireless access points immediately.

  • Conduct a site survey to check for external interference affecting the wireless channels.

  • Change the TCP/IP configuration settings on the affected workstations.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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