CompTIA A+ 220-1101 Practice Question
During a high-volume printing job, the office multifunction printer experiences multiple incidents of several pages feeding through the paper path at once, causing paper jams. After clearing the jams, the issue persists. What should you investigate FIRST to resolve this continuous multipage misfeed problem?
Verify and adjust the paper type and print queue settings accordingly.
Replace the current paper stock with a different brand to ensure it meets paper quality specifications.
Examine the condition of the misfeed sensitivity or separation pad and replace if worn.
Check for and install any firmware updates for the printer.