Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

An office worker is experiencing issues connecting external devices to their laptop using a port replicator. The external keyboard and mouse are unresponsive, however, the monitor connected through the replicator is displaying without issue. What is the MOST likely reason for this problem?

  • Perform a full malware scan to ensure the issue is not caused by malicious software.

  • Verify that the USB connections from the port replicator to the laptop are secure and the ports are not damaged.

  • Reinstall the drivers for the keyboard and mouse on the laptop.

  • Reset the network settings on the laptop to ensure peripheral connectivity.

CompTIA A+ 220-1101 (V14)
Mobile Devices
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