An employee's smartphone is unable to access the company's private network resources via an app when offsite. They encounter a message stating that the device cannot establish a secure connection required for remote network access. As a technician, which of the following should you inspect FIRST to troubleshoot this issue?
You selected this option
Check for the latest updates of the application designed to interface with the company network.
You selected this option
Ensure that the employee has the appropriate privileges set to use the remote connectivity app.
You selected this option
Confirm the secure service necessary for remote connection is enabled and configured on the device.
When remote network resources are inaccessible, the most common reason is that the necessary secure connection has not been set up or is experiencing issues. Ensuring that the service allowing secure remote access is correctly configured on the user's device is the first step in troubleshooting. Other concerns such as app updates or permission settings, while valid, are secondary to establishing a secure connection for accessing the private network remotely. Incorrect answers, though closely related, do not address the initial step in resolving secure connection setup for network access.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a secure connection in the context of remote access?
Open an interactive chat with Bash
What are the common causes of secure connection failures?
Open an interactive chat with Bash
What role do application updates play in secure connections?