Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

An employee's smartphone is unable to access the company's private network resources via an app when offsite. They encounter a message stating that the device cannot establish a secure connection required for remote network access. As a technician, which of the following should you inspect FIRST to troubleshoot this issue?

  • Make sure the device's firmware is up to date.

  • Ensure that the employee has the appropriate privileges set to use the remote connectivity app.

  • Check for the latest updates of the application designed to interface with the company network.

  • Confirm the secure service necessary for remote connection is enabled and configured on the device.

CompTIA A+ 220-1101 (V14)
Mobile Devices
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