Free CompTIA A+ 220-1101 Practice Question
After receiving reports of sluggish system performance and occasional crashes on a particular office computer, you decide to investigate. You have confirmed that these issues have started occurring after the user recently installed new software which significantly increased the system's workload. What's the NEXT step to determine the issue?
Monitor the CPU and RAM usage through the operating system's performance monitoring tool to observe if the system's resources are overutilized when the software is running.
Run antivirus scan to check if the system has been infected with malware, which might be causing reduced performance and instability.
Inspect the internal hardware components such as the motherboard and processor for any signs of damage that might be causing the crashes.
Verify if any recent system or driver updates were installed that may be incompatible with the current system configuration and causing the slowdown.
