A user's laptop is experiencing very slow wireless network speeds, although other devices on the same network are performing optimally. After verifying that the laptop's wireless drivers are up to date, the technician suspects a faulty internal WiFi card. Which action should the technician take next to address the problem?
Replace the internal wireless card with a compatible one
Increase the laptop's RAM to improve overall speed
Replace the laptop's battery to ensure adequate power to the WiFi card
Install a new operating system to resolve any software conflicts