A user's laptop is experiencing very slow wireless network speeds, although other devices on the same network are performing optimally. After verifying that the laptop's wireless drivers are up to date, the technician suspects a faulty internal WiFi card. Which action should the technician take next to address the problem?
Replace the laptop's battery to ensure adequate power to the WiFi card
Replace the internal wireless card with a compatible one
Increase the laptop's RAM to improve overall speed
Install a new operating system to resolve any software conflicts
The best course of action is to replace the internal wireless card with a compatible one, considering that drivers are updated and other devices are performing well on the same network. This indicates that the issue is likely hardware-related. The technician should make sure the replacement card matches the laptop's requirements and form factor (e.g., Mini-PCI or M.2) before proceeding with the replacement.
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