A user reports that their workstation is experiencing slow network speeds when accessing resources on the company's internal network. The network administrator has confirmed that there are no issues with the network infrastructure. What is the BEST initial troubleshooting step you should take to pinpoint the problem with the workstation's slow network performance?
Update the network drivers on the affected workstation.
Replace the network cables connected to the workstation.
Check the workstation's network configuration settings for any discrepancies.
Switch the workstation's connection to a different network port on the switch.
Checking the workstation's network configuration settings would be the best initial step, as incorrect settings could lead to performance issues such as an improper IP address, subnet mask, or DNS server information, which could slow down or misdirect network traffic from the workstation to the rest of the network. Switching to a different port would not address potential configuration issues on the workstation. Updating the network drivers may resolve some issues, but it is more appropriate to check if configuration settings are correct before proceeding to update drivers, which may not be necessary if the settings are the cause. Replacing network cables as an initial step should only be considered if there is a strong indication of physical damage or failure, which is not mentioned in the scenario.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are the key network configuration settings to check on a workstation?
Open an interactive chat with Bash
How can incorrect IP address settings affect network performance?
Open an interactive chat with Bash
What tools can I use to check a workstation's network configuration settings?