Free CompTIA A+ 220-1101 Practice Question

A user reports that their smartphone frequently becomes extremely hot to the touch, especially during or after charging, and battery life has significantly decreased. Upon inspection, you notice the battery is slightly bulging. Based on the principles of troubleshooting mobile devices, what is the BEST course of action to take to resolve this issue?

  • Let the device cool down and continue monitoring the battery temperature during use.

  • Replace the battery.

  • Reset the device to its factory settings.

  • Uninstall the last few apps that were added before the problem started occurring.

This question's topic:
CompTIA A+ 220-1101 / 
Hardware and Network Troubleshooting
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