Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user is having difficulty logging into their laptop using the fingerprint reader. They have correctly registered their fingerprint, but the device still fails to recognize it. As an IT technician, what is the FIRST action you should take to troubleshoot this issue?

  • Check for physical damage to the fingerprint sensor.

  • Reset all system settings to factory defaults.

  • Clean the fingerprint reader to ensure it is free from dust, oils, and residue.

  • Update the driver for the fingerprint reader.

CompTIA A+ 220-1101
Mobile Devices
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