Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user is having difficulty logging into their laptop using the fingerprint reader. They have correctly registered their fingerprint, but the device still fails to recognize it. As an IT technician, what is the FIRST action you should take to troubleshoot this issue?

  • Update the driver for the fingerprint reader.

  • Reset all system settings to factory defaults.

  • Check for physical damage to the fingerprint sensor.

  • Clean the fingerprint reader to ensure it is free from dust, oils, and residue.

CompTIA A+ 220-1101
Mobile Devices
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