A user has reported that their desktop PC cannot connect to drive locations on the network. The user is utilizing a wired connection.
DHCP is being utilized in your network.
Choose the most correct first step in troubleshooting:
Reboot the nearest access point.
Reboot the switch that the user's client is connected to.
Verify physical connectivity between the PC, the data jack at their desk, the patch port in the distribution closet and the switch.
Determine if the user has received an IP address within the network's scope.
|Hardware and Network Troubleshooting|
|Virtualization and Cloud Computing|