A user complains that their laptop is experiencing intermittent wireless connectivity. You observe the wireless signal strength fluctuates significantly, even when the laptop remains in a single location. Which of the following steps is BEST to resolve this issue?
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Update the laptop's operating system to the latest version to ensure wireless drivers are up to date.
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Change the wireless channel on the router or access point to avoid interference from other wireless networks.
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Remove physical obstacles between the laptop and the access point to strengthen the signal.
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Recommend using a high-gain antenna on the wireless network card.
Changing the wireless channel on the router or access point is the most appropriate first step to resolving fluctuations in signal strength due to potential interference from other wireless devices. This type of interference can cause the received signal strength to vary, leading to intermittent connectivity for the client device.
Updating the laptop's operating system, while potentially helpful for other issues, is not directly tied to improving wireless signal strength consistency.
Recommending high-gain antennas may help increase wireless signal strength overall but may not address interference problems that cause intermittent connectivity.
Removing physical obstacles, though potentially beneficial, is moot here because the issue persists even when the laptop's location is unchanged, implying that barriers are not responsible for the fluctuating signal strength.
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What are wireless channels, and how do they affect connectivity?
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What is interference in the context of wireless networks?
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How does a router's location influence wireless signal strength?