Crucial Exams

CompTIA A+ 220-1101 Practice Question

A technician is troubleshooting a desktop computer that shuts down suddenly after being used for several hours. The vents, fans and internal casing are free of dust and obstructions. The technician suspects that the computer is experiencing overheating problems. What should the technician check FIRST to address the overheating issue?

  • Update the BIOS firmware to the latest version to ensure optimal system regulation.

  • Perform a thorough cleaning of the case and ensure all dust is removed.

  • Measure the ambient room temperature to ensure it is within recommended operating levels.

  • Reapply the thermal paste on the CPU after checking its condition and reseating the heatsink.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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